Job Description

To provide a high standard of customer care to new and existing customers and provide support for external representatives.

• Maintain good working relationships with key customer accounts.
• Prepare daily reports on customer calls, using the CRM system.
• Liaise with other departments regarding customer requirements, e.g. Dispatch, Production, Accounts.
• Monitor and circulate the sales, forecast and production requirements of relevant customers in appropriate formats, e.g. graphs, spreadsheets.
• Monitor stock levels at main and off-site warehousing.
• Plan and book in deliveries based on stock availability.
• Order processing and acknowledgements.
• Maintain price files.
• Control invoiced prices.

Additional information

Just some of what we are able to offer the Internal Sales and Customer Service Representative

• Competitive Salary and Bonus
• Exciting and challenging work
• Continued training, support and career development

Required Knowledge, Skills, and Abilities

Strong communication skills. A demonstrated attention to detail. Proven ability to priorities. Experience of Telemarketing, Customer Service or Sales would be beneficial. Minimum 5 GCSE's grade A-C (including math and English). Working knowledge of Microsoft Office.