Job Description

Your new role

Working closely with a second receptionist you will be responsible for providing a first class customer experience as the face of the business. Day to day duties will include:

• All tasks in accordance with the Firm's COVID-19 Risk Assessment
• Retrieve secure documents (Wills, Deeds, LPAs)/keys from Strong Room and update the appropriate database
• Prepare receipts for collection of secure documents
• File-closing on behalf of departments within the Firm
• Request files from off-site storage ensuring that a record is maintained
• Answer and direct telephone calls accordingly using the main switchboard, ensuring that all calls are addressed, appropriate messages are taken and passed on in a timely fashion
• Regularly check meeting rooms are clean and tidy ready for use and that adequate provisions are in place
• Retrieve out-of-office and telephone overflow voicemail messages and respond accordingly
• Comply with the Firm's client relations front of house procedures
• Assist in compiling attendance as instructed by the Office/HR Manager
• Send meter readings for photocopiers and printers as required
• During staff absence, provide assistance to the annual leave administrator
• Ensure that stationery cupboards/marketing materials are tidy, stocked and stationery and consumables are ordered in a timely fashion
• Order refreshments and purchase cleaning products, toiletries etc. for the office as instructed by the Office/HR Manager
• Take cheque, cash and card payments from clients, phoning card details through to Finance
• Be responsible for the appearance of the office and to promptly report any defects with regard to decor, faulty
• office equipment, stationery etc.
• Assist Office/HR Manager and Business Development Executive with any administrative tasks as requested
• Assist in in-house marketing events as and when requested

Required Knowledge, Skills, and Abilities

Experience in a similar role previous experience in a similar setting (law or professional services) Strong communication skills Confident IT user in particular Microsoft Packages Strong organisational skills and attention to detail Background in audio typing and touch typing would be adventitious Flexible approach to work with the ability to work in a team