Job Description

• Providing an outstanding take away experience, ensuring service, quality and consistency, within a clean and safe environment catering for all.
• Ensuring all owners and holidaymakers know who to go to, and are given a warm welcome and a first-class service allowing a true 'escape from urban living' experience.
• Engaging and build relationships with owners on park, actively socializing through attendance at owners' social occasions and being highly visible and approachable on park.
• Create and support a 'sense of community' - a real family spirit.
• Recognize dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.
• Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and Bar experience improvements

The Benefits of working with us:

• Free use of many of the Park facilities and discounts off our food and retail outlets.
• Discounted Bourne Leisure holidays for you, your family and friends.
• Reward and recognition schemes including long service and team member of the month.
• Externally recognized qualifications to give you the opportunity to develop and progress.

Required Knowledge, Skills, and Abilities