Job Description

You will play a key role within our Contact Centre, talking to new and existing customers and helping them with their queries, delivering excellent service and taking personal ownership of their issue. If you are customer focused, ready to go above and beyond, treat customers with fairness and positivity then this is the role for you!. You can start your career as an advisor and work your way to be a mentor/coach, team leader or a QA Manager.

• Always put the customer at the heart of everything you do
• Outstanding telephone manner and written communication skills
• Ability to be flexible with you team and tasks
• Ability to use your own initiative & to priorities workload
• Adhere to quality standards
• Ability to be self-motivated, determined and disciplined
• PC literate
• To be able to sell and upsell
• Be able to identify and implement opportunities for continuous improvement of self and others

Our benefits package includes:

• Excellent benefits package
• 25 days holiday, plus 8 days bank holiday
• 10% store discount, 30% discount with Club Individual Restaurant Group
• Free parking onsite
• Double discount weeks
• Highly subsidized restaurant onsite with our own Michelin Star Chef!
• Subsidized Costa onsite
• Discounted gym membership
• Charity fundraising events
• Educational sponsorship
• Enhanced maternity/paternity leave
• Long service awards
• Reward & recognition
• career development and training provided
• Rewards discount / cashback scheme at over 150 retailers. Categories including shopping, electrical, holidays, restaurants, insurance, and more!

Required Knowledge, Skills, and Abilities

Attention to detail. Open and adaptable to change. Demonstrates patience and resilience. Confident. Energy and drive. Team player. Creative and innovative. Preferably contact Centre experience. Experience of providing customer service. Preferably have experience of selling on the telephone. If you want to make a difference and be part of a leading customer service team then come and join the Iceland family and start your career with us.