Job Description

What is the role?

• Monitoring budget spend on labour and booking staff based on forecasted volumes.
• Performing and monitoring these tasks within agreed SLAs for speed, accuracy and quality, always with cost efficiency in mind.
• Working with the Buying Team to understand phased demand in order to effectively plan despatch requirements.
• Developing team members, prioritising workloads, setting objectives, regularly reviewing performance and conducting annual reviews to continually improve their performance.
• Reporting to the Board of any relevant issues affecting the organisation.
• Reporting on and delivering results within approved annual staffing, capex and maintenance costs as approved by the Board.
• Supporting and adhering to HR & H&S policies and procedures, including training, record keeping and audits required within the allocated areas of responsibility.

Required Knowledge, Skills, and Abilities