Job Description

The Programme Manager, PM is the primary interface with the customer and is responsible for managing all operational aspects and related financial aspects of the assigned customer accounts relating to costs, pricing, profit, working capital and customer service. The PM works in partnership to the Strategic Account Manager, SAM, to grow the business across the customers divisions and sites.

Key Responsibilities

Growth

• Demonstrate clear leadership of entire TT electronics organisation to deliver outstanding customer service therefore enabling short and long-term growth.
• Utilize the company account management tools, CRM systems, ERP systems and comply with the companies processes to maintain strict account governance.
• Maintain and develop wide customer relationships to ensure a very high level of NPS.
• Maintain an in-depth knowledge of the customer, TT Electronics and the industry to deliver true customer value.

Profit & Loss

• Ensure that all business is maintained at high levels of gross margin and operating profit.
• Ensure all TT systems (EFACS, CRM etc.) are updated with the latest standards to deliver operational and financial excellence.
• Ensure that all tooling, non-recurring costs and company labour is sold/delivered profitably and there is a timely collection of income.
• Ensure that all financial forecasting (Revenue, Order Intake and Order Book), within the current, month, quarter and year outlook is accurate and timely.

Working Capital & Risk

• Ensure that TT maintains outstanding working capital across its accounts.
• Take responsibility for collection within terms of all accounts receivables.
• Secure inventory greater than industry standard turns.
• Ensure excess and obsolete material claims are collected in a timely manner.
• Take responsibility for closure of timely and accurate customer pricing deviations.
• Maintain and execute customer contract (MSA, MEPA) to eliminate any risk for TT Electronics.

Relationship Management

• Be the primary focal point for the customer operational relationship including; customer satisfaction, problem and conflict resolution and escalation.
• Work with the Operations teams across the TT Electronics global organisation to ensure TT delivers outstanding operational execution. This includes ensuring we exceed customer request and commit dates (OTD) and we maintain a high level of quality (DPPM). All of these commits must be reflected accurately in the company’s ERP systems.
• Proactively look for opportunities to delight the customer and deliver a rich customer experience with TT.
• Conduct regular customer meetings including, but not limited to monthly meetings, quarterly business reviews and strategic business reviews
• Routinely travel to customer and TT sites globally as needed to accomplish duties and responsibilities.
• Establish and maintain standard methodologies for project and program management, in conjunction with existing procedures.

Reporting

• Utilize standards tools and processes and regularly report to TT electronics executive management team on customer and account status, opportunities, problems, issues and outlook. This will include significant contributions to the GMS monthly MMR reporting and the annual strategic/budget planning process.

Required Knowledge, Skills, and Abilities

Computer Skills: Ability to use office software, including word processing, spreadsheets, databases, slide Presentations, internet browsers, E-mail, and business systems software (CRM, ERP). Work Environment and Travel: The role holder will primarily be based at our Rogerstone site, but also may be required to work from another TT site or a home office. Sufficient provisions must be made by employee to accommodate his/her working environment. A home office must be sufficient to properly represent a professional work environment without unnecessary distractions. Employee must be able to self-supervise and make appropriate time commitments to the company. UK and some international travel will be required to support job functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to maintain confidentiality and have outstanding business judgment. The requirements listed below are representative of the knowledge, skill, and/or ability required. A professional image is expected always, and the TT values must be demonstrated whilst delivering work. Candidate will be expected to exhibit high ethical standards and promote the same within the company. Education/Experience/Credentials: Bachelor’s degree or equivalent work experience in directly related fields, with a thorough knowledge of the customer and their market. Five plus years direct Project Management experience in electronic manufacturing or a directly related field. Language Ability: Excellent communication both written and verbal. Ability to read and analyse periodicals, business reports, correspondence and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, customers, team members and the public. Ability to effectively present information and respond to questions. The Individual must possess a high level of grammatical competence and proofread to a high standard. Financial Acumen and Numeracy: Ability to read a P&L and Balance Sheet, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Reasoning Ability: Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain a professional and positive image in any situation using outstanding judgment. Ten years direct Project Management (External customer orientated) experience in electronic manufacturing or a directly related electronics field. Experience working in a P&L, working capital ownership environment such as Finance. Experience working in an electronics manufacturing operations environment. Experience in operational methodologies and tools. Including lean and six sigma manufacturing tools. SIOP and MRP processes and systems. Project management with the direct or indirect leadership of cross functional teams to deliver a significant capital equipment project. Related qualifications and tools could be an advantage. Advanced IT skills and understanding of systems such as ERP and CRM (Salesforce)