Job Description

• Carry out a detailed, end-to-end case review over the telephone and other methods of communication
• Record accurate information regarding customers claim
• Analyze a claim to establish if it satisfies conditions.
• Organize and manage workload
• Carry out required administration relating to the claim
• Ensure every client claim is processed with as much information as possible i.e. thorough fact finding

Essential/Desired Skills

The successful candidate must have;

• Excellent communication via telephone and written form
• Excellent listening skills
• Proven track record in the field of insurance, preferably in a claims environment
• The patience and ability to engage customers in a polite and friendly manner
• The ability to question effectively to identify client needs
• Good computer skills.
• Excellent telephone manner.
• Good numeracy and literacy skills.
• Excellent attention to detail and sound reporting skills.

Working Hours are Monday – Friday with variable shift patterns of;

• 9am – 5pm
• 10am - 7pm

We reward success. We offer great opportunities for development and progression for our best performers.

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Claims Handling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities