Job Description

• Carry out a detailed, end-to-end case review over the telephone and other methods of communication
• Record accurate information regarding customers claim
• Analyze a claim to establish if it satisfies conditions.
• Organize and manage workload
• Carry out required administration relating to the claim
• Ensure every client claim is processed with as much information as possible i.e. thorough fact finding

Working Hours are Monday – Friday with variable shift patterns of;

• 9am – 5pm
• 10am - 7pm

We reward success. We offer great opportunities for development and progression for our best performers.

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Claims Handling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Excellent communication via telephone and written form. Excellent listening skills. Proven track record in the field of insurance, preferably in a claims environment. The patience and ability to engage customers in a polite and friendly manner. The ability to question effectively to identify client needs. Good computer skills. Excellent telephone manner. Good numeracy and literacy skills. Excellent attention to detail and sound reporting skills.