Job Description

The position will have an immediate start date for the right applicant.

Experience:

• Customer Service: 3 years (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• No

Required Knowledge, Skills, and Abilities

You will have at least 3 year’s experience in customer service, preferably in the home improvement sector. It is a very busy office, with constant incoming customer enquiries, so you must be able to work under pressure and be able to communicate clearly with customer queries. You must have experience in using a CRM system, and a great telephone manner to give the customer the best possible experience.