Job Description

Our Branch Managers are the pillars that keep our Post Office’s thriving. They are known for putting customers first and for inspiring their branch team to deliver a memorable shopping experience. You will not just be a branch manager, but you will play an active part in engaging and building relationships with your community.
What makes us different? We invest a third of our profits in our members and a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Post Office Branch Manager, you will:

• Take overall accountability for your store and team, ensuring a great customer experience is being delivered and highest standards are being adhered to
• Provide excellent leadership to your team to create a high-performance culture
• Be a positive role model to the team and advocate the co-op values
• Lead the team to drive sales, memberships and community engagement
• Drive people related activities such as training, development and performance, whilst still being hands on within the store when needed
• Be actively involved with social initiatives and volunteering hours to support your local community

As well as operating a Post Office business, Your Co-op has a wide variety of trading groups meaning you would get the best of many worlds:

• Opportunities to work across all our trading groups – food retail, childcare, funeral, travel, utilities, pharmacy and support services.
• Rewards from a range of business groups including food store discounts, childcare discounts, travel holiday discounts and more!
• Paid volunteering hours to help a community cause of your choice
• Annual share of profits

Required Knowledge, Skills, and Abilities

• Experience within management, preferably in a retail or sales setting • Strong leadership experience and ability to inspire teams through leading by example • To be customer focused, in order to deliver effective and efficient store experiences • Commercial and business acumen • Natural ability to listen, interact and communicate with customers and team members • To be self-assured, organized and able to multi-task