Job Description

Our park teams are lead by a General Manager and have a number of Heads of Department or HOD's which form a part of the park leadership team. Regardless of role they fulfil, the overall aim is about being an antidote for daily life and therefore our parks being a 'breath of fresh air' for our holidaymakers and owners. Supporting each other to deliver a set of crystal clear set of values ensuring that all team members help to create amazing experiences and memories for our guests, equally focusing on standards and services at all times.

We describe our team members, at all levels, as 'bright and breezy' people and you will need to have the right attitude for consistently living by dare to care, yes I can, keep it simple, make it fun and do the right thing for our guests.

All our Team Members aim to deliver this at all times, enjoying working in a busy, fast paced, fun and challenging environment.

As a Retail Complex Team Member I am responsible for:

• Providing an outstanding retail experience, ensuring service, quality and Consistency.
• Ensuring all owners and holidaymakers know who to go to, and are given a warm welcome and a first class service allowing a true 'escape from urban living' experience.
• Create and support a 'sense of community' - a real family spirit.
• Recognizing dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.
• Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and retail experience improvements.

Required Knowledge, Skills, and Abilities