Job Description

The position involves working in a busy team environment undertaking telephone work and carrying out various administrative duties. Duties will include dealing with patients over the phone and face to face, liaising with Dentists and other healthcare professionals and undertaking a wide variety of daily administrative tasks in order to ensure smooth running of the Practice. A commitment to adhering to strict confidentiality protocols is essential.

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• administrative: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

License:

• drivers (Preferred)

Language:

• Welsh (Preferred)

Administrative Duties:

• Scheduling
• Carrying out requests from management as needed
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Greeting and welcoming visitors

Financial Duties:

• Processing payments
• Billing

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Candidates should, ideally, have worked in a similar role although all applicants will be considered and must possess strong interpersonal and customer service skills. The ideal candidate will have the proven ability to undertake multiple tasks under pressure and possess an excellent telephone manner. Good communication skills and an ability to record detail accurately are also essential. The ability to speak Welsh is desirable although not essential. Good organisation and ability to priorities effectively. Self-motivation and commitment to a busy role. Ability to listen and anticipate. IT skills. Smart and presentable appearance. A calm and professional manner and an adaptable approach to work. Ability to deal with a wide range of people in sometimes demanding and emotionally difficult situations. Ability to listen carefully, understand patient requirements quickly and record accurately. Good team ethos and a commitment to working effectively as part of a wider multi-disciplinary team. Adherence to strict codes of confidentiality at all times.