Job Description

Key Responsibilities:

• Plan and lead the delivery of the payroll and related HR services to the highest quality for employees, line managers, and ultimately clients, adhering to service measures and seeking to secure the required business outcomes.
• Actively monitor levels of work to ensure that your team meet agreed KPIs and SLAs
• Raise any issues of service incidents as soon as they are identified to ensure senior SSCL stakeholders are informed
• Ensure adherence to the Payroll Controls Matrix
• Maintain, review and improve systems to deliver a quality value for money service
• Monitor progress of payroll transactions and service requests in line with payroll timetable  and escalate barriers / obstacles to Operational Manager
• Deliver the main customer relationship elements payroll service to the highest quality for employees, line managers, and ultimately clients, adhering to service measures and seeking to secure the required business outcomes

Required Knowledge, Skills, and Abilities

Payroll leadership, including statute, best practice and controls mindset. Ability to develop and nurture close client relationships Ability to set and achieve performance targets at a distance, as well as face to face. Experience of delivering a high quality customer service, in a professional manner Excellent communicator at all levels – within a team setting, over the telephone and in writing.