Job Description

As a Customer Service Advisor / Call Centre Advisor you will be responsible for :

* Handling a variety of incoming calls from customers in a call centre environment
* Speaking with customers regarding their situation and managing customers' expectations thoroughly
* Responding to emails professionally
* Speaking with third parties and internal and external colleagues to coordinate on behalf of the customer
* To proof read and adjust legal documentation
* Administration : Ensuring all information inputted on to the system is done with high levels of accuracy and administration tasks are handled with care.

Required Knowledge, Skills, and Abilities

* Will have some form of customer services experience from ANY industry including hospitality, retail, care work, education, NHS, sales, call centres, contact centres and office environments!! * Will be customer focused and self-motivated to work to get calls answered quickly and effectively! * Will have enthusiasm and the want to go the extra mile for the customer * Must have a good eye for detail and competent IT skills! * Needs to be able to work a shift rota * If committing to a temporary only contract you must be able to for a minimum of 3 months