Job Description

Are you confident and able to talk to anyone? Do you want job where you get to think on your feet? Are you passionate about giving 5 star customer service?

We are currently recruiting enthusiastic Customer Service Advisor to work as part of an exciting project within a large national company established in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company!

Customer Service Advisor is a diverse role which will see you communicating with current customers. You will be responsible for handling incoming customer queries regarding their accounts so you`ll need great listening skills. You will be managing each individual situation with care to find the best solution that meets both the customer and business needs. You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with our customers best interests at heart.

Required Knowledge, Skills, and Abilities

Friendly and professional telephone manner Excellent Customer Service ethic Strong communicator to handle all types of calls Can use a computer - Microsoft Outlook, Excel and Word Good attention to detail and quick learner Data entry