Job Description

Key Responsibilities

• Responding to customer enquiries by email or phone promptly and with a positive and professional attitude at all times.
• Provide pro-active customer and sales team feedback on back orders and lead time reports.
• Reconciling Customers sales reports and inventory reports
• Advise customers on product suitability, price and lead time enquiries
• Check and update details on the sales and logistics systems
• Prioritise orders and requests in a fast-paced environment
• Investigate and resolve customer complaints quickly and professionally
• Efficiently process sales orders and production jobs
• Work with internal teams to remove any potential production or logistic obstacles, keeping the customer updated.
• Maintain and update customer information on ERP system
• Interaction with key internal departments, i.e. Purchasing, Sales, Production, Finance, Engineering,

Required Knowledge, Skills, and Abilities

Customer Service excellence Great written and verbal communications skills Good attention to detail Knowledge of Excel/Office/email etc. Ability to work under pressure Motivated and enthusiastic about providing excellent customer service Competitive in nature Desirable - Exposure of Sage/CRM Desirable - fluent in a European language GCSE grade C or above - Math's and English