Job Description

Customer service duties:
* Taking inbound calls from customers
* Dealing with queries and complaints
* Provide customers with correct information and keep records up to date
* Diarising calls and following queries through to completion
* Ensuring all quality standards are adhered to

Benefits
* Very competitive basic salary
* Hours Monday-Friday 9am-5.15pm - no weekend work
* Full training program
* Great progression opportunities

Required Knowledge, Skills, and Abilities

* Excellent customer service skills * A professional telephone manner * A financial services or banking background would be beneficial but not essential * Organised and able to work independently * The role will be a mixture of home and office based so some flexibility is required