Job Description

Duties include:

• Manage large amounts inbound and outbound calls
• Identify customers’ needs offer alternatives and solutions
• Place and track orders whilst keeping your client updated
• Build relationships and trust with your customers through open and interactive communication
• Keep records of customer interactions, process orders and file documents
• Take the extra mile to engage customers

Pay
• £9.50ph after a successful probation the salary goes up to £23200 + annual bonus

Required Knowledge, Skills, and Abilities

Experience • Proven customer service experience within an office environment is essential (not retail) • Experience dealing with a high volume of calls • Able to work as part of a team • Familiarity with CRM systems and practices • Ideal but not essential is experience of dealing with ‘chat box’s