Job Description

Key Responsibilities:

• Prepare quotes, orders, proposals and agreements
• Point of contact for product technical queries pre & post sales
• Complete root cause analysis to identify resolution required and improvement to avoid repeat
• Provide support to customer visits & events as and when required (Minimal)
• Liaise with internal departments to ensure the smooth flow of orders
• Use relevant IT systems to manage & update all customers information when required
• Present accurate & professional guidance to customers during showroom visits if required
• Answer customer queries promptly and in a professional manner
• Adopt a continuous improvement approach and forward-thinking attitude
• Keep up to date with Origin's product and service offering
• General administrative duties required for everyday operation
• Carrying out other duties & ad-hoc projects as directed by the job
• Ongoing customer support of bespoke on-line Quoting and ordering system (OSS)

Required Knowledge, Skills, and Abilities

Have 2 years minimum relevant previous experience in a similar role with excellent telephone manner. Have experience of working in a shared mailbox environment would be advantageous. Have good written and verbal communication skills as well as good IT skills mainly with Outlook, MS Office-Particularly in Excel. Be a fast learner, open to new ideas and the ability to work under their own initiative. Be accurate, pay good attention to detail as well as be a fast learner and be open to new ideas. Be customer focused, professional and an excellent team worker.