Job Description

Role: This is a temporary position, however there may be an opportunity for a permanent role in the future

• Hours: 35 hours per week (Full time)
• Shifts: 2 shift patterns available, 8am-3pm or 3:30pm-10:30pm
• Salary: £8.72 per hour
• Start: As soon as possible. Apply now to find out more and get started with your application

Customer Service Advisor role:

• To provide excellent customer service via telephone and email
• To support consumers with a range of difficult queries
• To ensure each element of the customer journey is of the highest standard and that customers are satisfied with the outcome
• To represent the company's brands to the highest standards
• A willingness to learn new skills

Customer Service Advisor benefits:

• Working within a growing call centre, offering excellent service experience
• Variety of working patterns available, to suit most lifestyles
• Working with a large retail brand, recognised for their superior levels of service
• Free parking on site in Ipswich
• Potential for long-term opportunities, dependant on performance

Required Knowledge, Skills, and Abilities

Previous experience working within customer service, such as call centre, retail or hospitality experience Willingness to learn and to develop current skills Ability to handle difficult queries and/or complaints Previous experience of working in customer service in a retail environment or a role within the hospitality industry Strong attention to detail