Job Description

To support the development, review and implementation of policies and procedures, in particular of:

• Health, safety and welfare initiatives
• The association’s principles on Equality and Diversity
• Risk management initiatives
• Performance management practices
• To utilize ICT technology and systems effectively by developing appropriate skills, adopting efficient business processes, and maintaining data securely and accurately.
• To work collaboratively in cross functional working groups where required

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay
• Wellness programmes

Schedule:

• Monday to Friday

Experience:

• call center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Education:

• GCSE or equivalent (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• Temporarily due to COVID-19

COVID-19 precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

European Computer Driving License (or equivalent) or relevant experience - Essential. Knowledge and experience of office practices (telephony and administrative experience) - Essential. Experience of working in a customer facing role - Essential. Experience of working in a contact Centre environment - Desirable. Numeracy & Literacy Skills - Essential. Accuracy and attention to detail in data entry - Essential. Basic planning, prioritizing and organizing skills - Essential. Microsoft Office; Word, Excel, Outlook (Basic user level) - Essential. Welsh Language Skills - Essential.