Job Description

Customer Service Advisor Duties and Responsibilities:

* Advise on all aspects of business affecting customer's post-sale and product support to customers and colleagues
* Receives and returns customer contact by telephone, email or letter
* Delivers excellent customer service and attempts to exceed customer expectations
* Takes ownership and responsibility of customer's queries, providing "right first time" resolution to minimise repeat queries from customers.
* To meet all quality standards in order to contribute to the overall level of customer satisfaction
* Meeting individual and contact centre targets based on the volume and quality of call resolution and written correspondence
* Compliant with all current legislation
* Places the customer at the heart of every decision, assessing their needs and taking appropriate action.

Required Knowledge, Skills, and Abilities

* Able to work under pressure * IT Literate * Customer service focused * A problem solver * An excellent communicator and listener * Organised, punctual, hardworking and a team player#