Job Description

Key responsibilities:

• Represent Business Support function within team dedicated to servicing identified Key Accounts.
• Dialogue with interfacing contacts within Key Account structure.
• Support Sales & Account Managers in generating and implementing Key Account Plans.
• Day to day support for house accounts.
• Enter customer complaints onto system and send the master copy of the complaint to the QC department, ensuring a professional Customer response is received.
• Put together commission statements for agents and forward details to the finance department.
• Deal with documentation requests.
• Ensure export filing is undertaken.
• Analyse Customer behaviour, by tracking sample and order requirements
• Pro-actively develop business opportunities based on the criteria above.

Required Knowledge, Skills, and Abilities

Strong customer service skills Strong administration skills Excellent organisational and planning skills Problem solving skills Effective communication skills - verbal, written and listening Flexibility Computer Literate Experience in Export is desirable but not essential