Job Description

You will be responsible for:
* A great focus on detail is key to get all the necessary details and information from the customer to solve their problem and leave them feeling satisfied with the service
* The ability to remain calm at all times as customers can be frustrated or angry
* Good computer skills in order to log issues onto the system, process customer returns and update records
* You'll be answering calls from our customers to help resolve their query in an efficient and professional manner
* Our goal is one call resolution so it'll be important that you actively listen to the customer to

Benefits;
* Monday - Friday: 9am - 5pm
* 1 in 3 weekends - 2 alternate days off
* £8.72
* Temp to perm
* Free parking
* Good transport links
* Great holiday package once permanent

Required Knowledge, Skills, and Abilities

* Excellent verbal and written communication skills * Customer Service background * Ability to multi-task * Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times * Resilience to take high volume of calls on a daily basis * Ability to explain products * Driven to hit targets * Work well in a team and on own initiative * Ability to listen and build rapport and understanding with customers