Job Description

A bit about the role

You'll be the first point of contact for customers who need your help in resolving their queries, both over the phone and through email. The aim is to resolve all customer product and support issues within the first communication.

There is a great opportunity here to learn new things; understanding the technology used by customers and helping them self-serve as much as possible, creating a better customer experience and more efficiencies for the business.

Required Knowledge, Skills, and Abilities

Previous experience in customer service would be beneficial, although not essential. What's more important is that you can relate well to others and take a compassionate and caring approach with customers; understanding their problem and helping them find a solution.