Job Description

Duties include:

• Process referrals and other product related administration within agreed SLAs.
• Co-ordinate OHP/OHA appointments in the bespoke diary management system within agreed SLAs.
• Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment.
• Update clients regarding appointments, cancellations and queries, within agreed SLAs.
• Dispatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.
• Send or scan necessary files to the relevant OHP/OHA prior to attendance at appointments.
• Update client details on the client database, as instructed by the Account Manager.
• Liaise with the Account Manager regarding client and employee queries.
• Make efficient use of the EMMA business management system.
• General Administration within the Customer Service department.
• Answering and triaging inbound telephone calls within agreed timescales. All voicemails to be responded to within 2 hours.
• Perform general office duties such as typing, operating office machines, and sorting mail.
• Perform reception duties periodically as required and as per the agreed rota.

Required Knowledge, Skills, and Abilities