Job Description

• Remotely diagnose and rectify fault
• The ability to provide first line support to a range of customer
• Experience of logging calls with resolver groups if unable to provide a fi
• Strong communications skills via telephone
• The ability to carry out remote technical vetting and fault finding
• The technical to support service and engineers in identifying faults and customer queries.
• The ability to converse with customers simplicity regarding technical IT knowledge
• An understanding on a broad range of IT equipment
• The ability to identify order and monitor IT parts required for the field service engineers

In return the successful candidate will receive:

• 23 days holiday plus bank holiday
• Private health insurance
• Free Parking on site
• Dress down policy
• Discounted gym membership
• Hours of work 37.5 hours a week on a rota basis between:
• Monday - Sunday 8am - 11pm & some night shifts 12pm - 6am

Required Knowledge, Skills, and Abilities