Job Description

• Plan and lead the delivery of the payroll and related HR services to the highest quality for employees, line managers, and ultimately clients, adhering to service measures and seeking to secure the required business outcomes.
• Actively monitor levels of work to ensure that your team meet agreed KPIs and SLAs
• Raise any issues of service incidents as soon as they are identified to ensure senior stakeholders are informed
• Ensure adherence to the Payroll Controls Matrix
• Maintain, review and improve systems to deliver a quality value for money service
• Monitor progress of payroll transactions and service requests in line with payroll timetable  and escalate barriers / obstacles to Operational Manager
• Deliver the main customer relationship elements payroll service to the highest quality for employees, line managers, and ultimately clients, adhering to service measures and seeking to secure the required business outcomes

Required Knowledge, Skills, and Abilities