Job Description

We have an opportunity for a Fluent German Speaking Customer Service Representative (Native) to join their European team.

Basic salary of £22,000 per annum and great attractive benefits.

This role will require a mixture of customer services and claims.

Duties: -

• To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
• To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
• To ensure that all information provided is verified and recorded accurately within their system
• Investigate and gather all necessary documentation/evidence required to verify the loss of claims
• Evaluate coverage in place
• Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
• Enter information into the claims system after obtaining pertinent facts regarding the loss
• Notify insurer of claims outside the delegated limit of authority
• Proactively chase outstanding information/documents in accordance with agreed standards
• Notify customers of any delays with their claims

Benefits:

• Company events
• Employee discount
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Wellness programmes
• Work from home

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Preferred)

Language:

• German (Required)

Required Knowledge, Skills, and Abilities