Job Description

As a Store Manager, your job will be to lead, inspire and build the capability of the store teams, to deliver an exceptional customer experience, though the relentless delivery of the company plan in each of your stores. You will be an advocate for Boots Opticians and passionate about our people and customers.

You will deliver a first class customer experience at every step of the customer journey through your team and ensure that all KPI’s and financial targets are reached.

Some of the key responsibilities include:

• Ensuring my stores deliver results through a culture of exceptional care for colleagues and customers, putting the customers at the heart of my decision making
• Driving local plans for Enhanced Services, delivering the associated P&L targets
• Interpreting data and insights and act quickly to maximize business results
• Plan, review and proactively manage clinics to match customer demand and drive profitable clinics working with the deployment lead to maximize my capacity
• Accountability for the Clinical and Health & Safety audits in stores and ensuring the company standards are maintained
• Full accountability for the safety of all customers, patients and colleagues, delivering consistent compliance across all your store, taking action fast where this is not at the standard required.
• Developing great talent, encouraging diversity across my teams and creating a culture of learning, attracting, retaining & developing the best people through a robust succession plan.
• Knowing my external competitor market, and network internally and externally, working closely with Boots Hearing care, Boots UK and local NHS teams, supporting the interests of colleague, customers and the business.

Our Benefits

• Competitive salary and pension scheme
• One of the best staff discounts in the UK
• Attractive bonus scheme
• 22 days holiday plus bank holidays with opportunity to purchase more
• Additional flexible benefits that allows you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.
• Excellent opportunities to develop and career opportunities across Boots Opticians, Retail and Pharmacy.

Required Knowledge, Skills, and Abilities

You will be a proven leader with the ability to build and manage a team remotely and develop talent. You will motivate both individually and as a group and have a talent for getting the very best from your people. More key capabilities you will need are: Commercial leader with understanding of the market and industry with a sound understanding of operational processes in stores. Manage a budget and control costs. An organized and planned individual able to effectively deploy resource across the cluster. Agile leader able to deliver against multiple objectives, through strong planning, time management and at pace. Resilient and able to lead through change. Ability to think tactically and strategically. Ability to work collaboratively but also independently and without supervision and influence colleagues and peers.