Job Description

Our careers are as varied as the places we care for and that’s why we look for people from all backgrounds, with a variety of skills and abilities to help us maintain our places ‘forever for everyone’. Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focused individual wanting to provide exceptional customer service? If so this role could be for you. We're looking for a Team Leader to join our Food & Beverage team at Stack pole.

What it's like to work here: This outstanding property, Stack pole, offers a great setting to work within. With the change of seasons come a variety of events and themes so you will always find there is something new to be involved in and to share with customers. Working here you will truly feel that you are part of an inspired team who work together to ensure that our special places last forever.

What you'll be doing: This is a hands-on customer facing role, you will lead your team by example and set the standards for others to follow, only minimal office time will be required. You’ll love leading a talented, enthusiastic & passionate team, you’ll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership, you will motivate your team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.

Ensuring the team are competently trained and compliant with relevant legislation, you’ll also make sure every food and drink order is beautifully presented, served at pace and with a smile. You’ll ensure the outlet is well presented and tables are cleared efficiently.

You’ll help with stock rotation, ordering, deliveries & processing invoices. You will also assist with regular stock checks.

You’ll help ensure our Food Safety Management System is fully & accurately completed. You will also assist with any other relevant checks & paperwork.

You’ll help ensure our food & beverage outlets, kitchens and storage areas are presented to the highest standard and are compliant with all relevant legislation around food hygiene, safety & COSHH.

This may sound obvious, but we need more staff to work when we’re busy. We’re busiest at the weekends, during school holidays & on bank holidays, therefore you would need to be available to work at these times (no evenings & no split shifts). We issue our Rota several weeks in advance so you’ll know when you’re working and can make the most of your time off. Expected hours and working patterns will be discussed further at interview.

The package Benefits for working for The National Trust;

• Flexible working whenever possible
• Free parking at most locations
• Discounts in high street stores, cinemas, National Trust Shops & National Trust Cafes
• Free entry to our properties for you, a guest and your children (Under 18)
• Generous annual leave
• Cycle to work scheme
• Subsidized health cash plan
• Free 24-hour support service
• Substantial pension scheme of up to 10% of basic salary
• Training & Development tailored to you
• Up to 5 days of paid volunteering per year

Required Knowledge, Skills, and Abilities

An inspirational leader. Confident supervising teams – Rota’s, managing absence, giving feedback. Confident working in a busy, fast paced catering environment. Passionate about food. Proactive, positive, helpful & friendly. Proud to deliver an exceptional customer experience. Customer focused with great communication skills, both verbal & written. Enthusiastic with a willingness to learn. Aware of Health & Safety compliance requirements. IT literate.