Job Description

• To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.

• To listen patiently, to empathize with the customer’s situation and convey a genuine desire to help and support.

• To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first-time call resolution and customer satisfaction.

• To work with current and emerging technology to enhance customer contact services.

• To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.

The Package –

• 37 Hours per week
• 9am - 5pm
• Monday – Friday
• £9.94ph

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Must be a Confident fluent Welsh Speaker. Possess genuine desire to help and support customers. IT literate. Essential Previous Experience in – Customer Service. Contact Centre Environment.