Job Description

You will be highly skilled and experienced in the project management of new network installations/migrations, network upgrades and have previous experience in providing written documentation to support your project work, including network briefs, diagrams, site survey reports and project implementation plans.

Duties/Responsibilities

• Provide 1st, 2nd and 3rd line Helpdesk remote and telephone support to business clients.
• Installation and configuration of Server and PC hardware, operating systems and applications
• Monitoring and maintaining Servers, PC’s and client networks
• Troubleshooting system and network problems, diagnosing and solving hardware/software faults.
• Replacing parts as required
• Configuration and installation of Router/Switches
• Responding within agreed time limited to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Rapidly establishing a good working relationship with clients
• Communicating clearly and precisely with clients over the telephone and face-to-face.
• Planning and Managing Installation Projects
• Producing Project Documentation / Network Diagrams / Site Survey Audit Documentation

Required Knowledge, Skills, and Abilities

Windows Server 2012 R2, 2016 and 2019 environment Windows OS 7,8,10 Microsoft Exchange 2010, 2013, 2016 and 2019 Hosted/Cloud Emails, Backups and Desktop Solutions Virtualisation Platforms – Good knowledge and hands-on experience of VMware/Hyper-V Hypervisors. Good knowledge of managing and configuring LAN / TCPIP / DHCP / DNS / VPN’s / Wi-Fi Principles Microsoft Office 365 Product Range – SharePoint/Azure knowledge & experience would be advantageous Backup Technologies Security – Installation / Configuration and Management of Firewalls, AV, Email Gateway/Filtering Services