Job Description

Duties/Responsibilities:

• Provide 1st and 2nd line Helpdesk Remote and Telephone Support to business clients
• Installing and configuring server and computer hardware, operating systems and applications
• Monitoring and maintaining server computer systems and networks
• Troubleshooting system and network problems, diagnosing and solving hardware/software faults
• Replacing parts as required
• Configuration and installation of routers/switches
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritising and managing many open cases at one time
• Rapidly establishing a good working relationship with clients
• Planning and Managing installation Projects
• Producing Project Documentation / Network Diagrams / Site Audit Documentation

Required Knowledge, Skills, and Abilities

Experience within Windows Server 2012 R2, 2016 and 2019 environment Windows OS 7,8,10 Hosted/Cloud emails, backups, desktop solutions Microsoft Exchange 2010, 2013, 2016, 2019 A basic knowledge of Hyper V/VMware Remote Desktop Services Knowledge of LAN / TCPIP / DHCP / DNS / VPN’s / Wi-Fi principles Knowledge of Microsoft Office 365 Product Range – SharePoint knowledge & experience would be advantages Security – Firewalls, AV, Email Gateway/Filtering