Job Description

The Senior Account Manager will:-

• Be accountable for meeting and exceeding individual client and tier targets
• Establish and maintain a good relationship with all clients
• Continually identify areas of potential growth within the existing client base (gap analysis)
• Ensure that data is accurately recorded and kept up-to-date on the company CRM system
• Maximise opportunities by keeping up to date with existing and potential clients
• Identify and resolve any client concerns
• Take leadership of all proposals, plans and pitches and strive to exceed client expectations
• Confidently promote the company brand and products to clients
• Implement and maintain 'keep' strategy plans for all your clients
• Ensure communication is maintained with key stakeholders including Procurement, Health & Safety and Operational representatives within your clients
• Identify upselling opportunities and setup trials

Required Knowledge, Skills, and Abilities

At least 5 years' of experience in a B2B account management or sales focused role Can articulate a repeatable sales process that has generated previous success Knows how to manage a diverse client portfolio - retention, growth and cross selling Excellent knowledge of MS Office, particularly Excel, Outlook and Word Strong verbal and written communication and interpersonal skills Confident when dealing with difficult situations and decisions Impeccable organisational and time-keeping skills Ability to work in a team or a self-motivated environment Full UK driving license