Job Description

Key Responsibilities

* Use all management systems to their full potential and ensure records are always kept up to date
* Housekeeping of all information detailed within the company's management systems.
* Update records on a real time basis to ensure forecasting within the month is accurate.
* Accurate and timely actioning of month end submissions to enable performance monitoring.
* Production of invoices in a timely manner to achieve monthly targets.
* Ensure that all invoices and relevant back up reach the client in accordance with SLA's and KPI's as set out.
* Follow business processes as set out and make Managers aware of any non-conformance.
* Provide support to the business in the production of performance results relating to Response Works
* Deal directly with customers and clients either by telephone or electronically in a professional manor.
* Respond promptly to client enquiries relating to the general administration function of the business including reports, certificates, and invoice enquiries
* Register complaints and escalate to the appropriate Manager
* Ensure your phone duties are dealt with in a professional and polite customer service facing manor.
* Provide general administration support to the business as required including reception cover.

Required Knowledge, Skills, and Abilities

* 5 GCSE's to include Mathematics and English. * At least 2 years' experience working as part of a busy administration team * Able to work as part of a team and establish good working relationships at all levels. * Able to work to tight deadlines and under pressure. * Able to demonstrate excellent communication skills, both orally and written.