Job Description

 

· Participate and lead project team meetings and communicate effectively with stakeholders

· Serve as key liaison with IT technical resources for system support in areas such as Outlook integration, mobile access etc.

· Analyse and review business, functional and technical requirements and translate into actions

· Document and develop code according to specifications and standards

· Suggesting and brainstorming initiatives to further help and improve the system

· First line stakeholder support, liaising directly with stakeholders to troubleshoot issues

· Quality control and defect resolution

· Ongoing system administration including but not limited to joiners and leavers, training, security and configuration audits

· Contribute to programme management of CRM migration, integration and vendor review initiatives

Data

· Liaising with key stakeholders across the business to identify data quality issues and resolve these

· Ensuring all company, contacts, and directory data is wholly cleansed, including:

o Correct categorisation

o Removing and merging of any duplicate information from the system

· Working with the data cleansing software to pull reports and analysis for stakeholders

· Continuous maintenance of bounced or invalid contacts to ensure data is consistently up to date

Required Knowledge, Skills, and Abilities

· Bachelor's degree and Salesforce Administrator and Developer Certification (see below) · Development experience with Salesforce · Knowledge / understanding of other CRM systems · Keen attention to detail and complex problem solving abilities from an operational and technical perspective · Ability to take ownership of a project and take pride in own delivery · Ability to work effectively with internal / external stakeholders Financial Services indusrty experience beneficial but not essential.