Job Description

1. Provides efficient and effective administrative and/or secretarial support to an individual or a department, including document and report production, telephone enquiries, diary management, meeting and greeting visitors and other administrative tasks as appropriate.
2. Handles external and internal enquiries, recognizing the level of importance of particular enquiries or issues and applying the appropriate prioritization. Passes issues and enquiries on for appropriate action to ensure the highest level of service.
3. Ensures that all information and documentation is correctly processed in line with policies and procedures in order that regulatory, statutory, compliance and financial requirements are met. Maintains the audit trail ensuring up to date and accurate information can be provided or accessed as required.
4. Updates central and local database systems, ensuring accuracy of all data input.
5. Ensures the effective operation of delegated administrative processes and procedures.

Required Knowledge, Skills, and Abilities