Job Description

An exciting opportunity has arisen for an organized, motivated and enthusiastic Band 3 Continuing Healthcare Administrator to join the Continuing Healthcare (CHC) Team. The post holder will provide clerical and administrative support to enable the team to deliver an efficient and effective service, in accordance with the National Framework for NHS Continuing Healthcare and NHS-Funded Nursing Care October 2018 (Revised) and other relevant local and national guidance.

Duties and responsibilities:-

• Act as first point of contact for the department
• Deal with routine and specialist enquiries
• Support colleagues to provide timely information and advice
• Maintain/update records on the CHC database
• Answer telephone calls, taking message and directing accurately
• Ensure all complaints, appeals, comments and suggestions are dealt with appropriately
• Assist with preparing papers for meetings and support with preparation of panel papers
• Diary management and booking of meetings/reviews/assessments
• Photocopying, typing letters, responding to emails and taking minutes when required
• Assist in the information gathering to support requests for information including Freedom of Information requests

Required Knowledge, Skills, and Abilities

Flexible/adaptable approach. Good communication and interpersonal skills. Team player. Open and honest and acts with integrity. Enthusiastic. Keen to deliver the best possible quality at all times. Computer literate.