Job Description

To correctly and accurately invoice all customers for your own portfolio, totaling multi million pounds of revenue, adhering to strict contractual and internal deadlines; minimizing errors and rework through diligent data management, whilst assisting customers with technical enquires of a billing nature.

Key Accountabilities

• Responsible for a portfolio of customers totaling multi-million pounds of revenue ensuring that all invoices are produced by the contractual deadline and adhere to taxation rules
• Responsible for clearing any outstanding unbilled position in assigned portfolio on a monthly basis
• Participate in reducing the number of credit notes through accurate invoicing and data management
• Reduce the number of reconciliations and disputes through diligent data management
• Responsible for applying industry data changes, as notified by internal departments and external parties, ensuring that correct pass through charges are applied
• Priorities and respond to customer enquiries and complaints in a timely manner
• Ensure billing exceptions assigned to portfolio are resolved in a timely manner
• Liaise with internal and external parties to ensure that accounts in portfolio are set up accurately and efficiently in time for each billing run
• Send billed data consumption reports, copy invoices and billing performance reports to customers as required
• Assist account managers with periodic customer meetings as a subject matter expert, to advise on billing issues pertaining to portfolio

Required Knowledge, Skills, and Abilities

GCSE Math Grade C or above or equivalent. GCSE English Grade C or above or equivalent. Strong numeracy and problem solving skills. Good communication and interpersonal skills to deal with various parties. Sound organizational skills and the ability to produce quality work within tight timescales. Microsoft Office proficient in particular Excel including the ability to navigate and use basic formulas. Understanding of the billing processes and interdependencies between billing and interfacing departments. Proven record of excellent customer service ideally within the same industry.