Job Description

To provide general clerical assistance to help ensure product standards are met.

Key Responsibilities:

• Record claims accurately on Risxfacs within product standards.
• Acknowledge claims to clients by letter or E-mail.
• Issue standard letters as directed.
• Filing of claims folders.
• Open, date stamp and sort incoming mail (including E-mail).
• Prepare and frank outgoing mail.
• Assist in Diary process.
• Complete and submit CRU forms accurately.
• Answer and distribute incoming phone calls.
• Close claims on Risxfacs as directed.
• Retrieve closed claims from storage as directed.
• Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
• Comply with all GB and office procedures.

Required Knowledge, Skills, and Abilities

Basic understanding and knowledge of general clerical duties. Basic understanding and knowledge of all company specific procedures, including Service Instructions and Adjuster’s Manual. Proficiencies in MS Word, MS Excel (Intermediate Level), and Lotus Notes. Accurate data input skills. MS Excel - Advanced Level. MS Access - Intermediate Level.