Job Description

Working Hours

Saturday 6 hours (7am start) / Sunday 6 hours (7am start) / Monday 4 hours - start time tbc

Role responsibilities

· Assist with completion of daily documentation and provide detailed information to update our systems.

· Deliver quality facility service through timely and accurate processing to billing.

· Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

· Resolve customer needs and inquiries, by reporting and analyzing activity.

· Close interaction with Customer Service for transaction processing, status updates and investigations.

· Maintain 100% accuracy on data entry into system.

· Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.

· Review and interpret files, records, and other documents to obtain information to respond to requests.

· Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, and elevating serious issues to Customer Service.

· Generate reports as required.

· Co-ordinate deliveries to customer sites.

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· 2+ years of administrative experience within retail, hospitality or corporate industry · Strong knowledge of administrative process and procedures · Ability to research, analyze, interpret, and document transactions and issues following standard procedures provided · Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.) · Good communication skills both written and verbal · Proven experience in improving processes and procedures · A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind · Strong attention to detail, all work accurate and performed to a high standard · Excellent organizational skillsExperience: Administration: 1 year (Required)