Job Description

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
• Positively respond to both our internal and external customers through effective communication and personal accessibility.
• Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized
• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
• Compilation of the Contract Review pack
• Conduct supplier surveys on MySupplier – where applicable
• Compilation of the Customer Monthly Management Report
• Liaise with the client regarding payment of invoices
• Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system – where applicable
• Continually develop systems to maximize efficiency benefits for the customer and GWS
• Update labor allocations to ensure accurate client reporting

Finance

• Support the preparation and delivery of monthly Contract and Account Reviews
• Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
• Chase any debts to keep within contractual terms
• Creation and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool
• Raise Purchase Orders
• Review open Purchase Orders
• Policy and procedure compliance
• Process supplier invoices and resolving any queries
• Comprehensive spend tracking
• Weekly report submission to include WiP, Debt, Invoice Pool and OPO updates Drive high quality financial performance to influence P&L result
• Ad-hoc reporting as requested by Business Unit or Business/Finance

Quality

• Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
• Report and management of work management system
• Log in hazards & customer feedback on the QHSE Management Portal
• Subcontractor reviews - where applicable
• Logbooks compliance
• Maintain eLogbook’s – where applicable

People

• Timesheets management
• Organize training for the team
• Update of the team attendance planner
• Arrange agency cover and submitting hours on portal
• Culture carrier and promotes best practice

Required Knowledge, Skills, and Abilities

Demonstrable understanding of the FM operation and management of a range of services. A good working knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint. PC Literate – understanding of how to use the technology as a tool. Exposure of Microsoft Dynamics or another financial tool such as SAP. Demonstrate good presentation skills. Ability to plan and priorities. Have strong organizational skills, for records management etc. Understand the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner. Experience at interfacing at all levels throughout an organization. Communication and presentation skills at a high level. Flexibility may be required within your working hours to accommodate the operation.