Job Description

Our Customer Service Administrators play a key role in our client interface and our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams. You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered and investigating discrepancies.

This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particular for those interested in working in the customer service and planning functions.

Hours of work: Working a shift pattern of approximately 37.5 hours per week that covers days, and weekends.

Company Benefits:

As well as 23 days’ holiday per annum (plus 8 statutory days’ holidays) and a Company pension scheme, Company offers the following:

• Wellbeing scheme – including an Employee Assistance Programme.
• Shift allowance.
• Incentive bonus.
• Free onsite parking.
• Vodafone mobile discounts.
• Cycle2Work scheme.
• Private healthcare.
• Discounted gym membership.
• Life assurance.
• Appropriate structured training and development.

Required Knowledge, Skills, and Abilities

Have a confident and friendly telephone manner and be able to liaise with people at all levels of our organization, as well as directly with customers. Demonstrate a high level of attention to detail and organizational skills. Be a team player who is able to work to individual and shared deadlines. Be proficient in IT, particularly Microsoft Office - Outlook and Excel. Live within a commutable distance away (45 minutes). Have the ability to work a shift pattern that covers mornings, evenings, and weekends. Be flexible in their working hours, and have the ability to cover shifts when required. Have strong communication and interpersonal skills, and the ability to build effective working relationships. Have experience of working in a fast-paced customer service/call Centre environment. Have working knowledge of UK geography. Have working knowledge of WinDMS. Have an understanding of Drivers’ Hours Regulations. Be CPC qualified, or hold other transport industry qualifications. Have experience working in the transport industry.