Job Description

The main function of the role is to gain a full understanding of the processes involved in returning bathroom equipment from a wide customer base. As a responsible person for Administration the candidate would coordinate tasks and the administration of the return products to our warehouse facility and the processing of these products once they have arrived. arranging restocking of items and returns to the supplier base. 70% of the role will be processing returns and 30% is made up of investigating issues.

• Liaising with supplier data base to arrange collection of faulty / unrequited items in a timely and thorough manner.
• Co-ordinate collection if required with supplier base from multiple locations.
• Processing returns from customer base and assigning correct stock locations to products once processed.
• Prepare reports to feedback to buyers / warehouse any issues with product quality or the delivery experience received by customers.
• Analyze customer returns data looking for trends.
• Liaise with warehouse dispatch / QC teams to address any QC failure or delivery failure details.
• Process improvement where possible.
• Review and issue of re-work instructions, orders in error corrections and escalations, build up reporting system for key stake holders on problem items.
• Responding to high volume emails.

Benefits:

• Company pension
• On-site parking
• Store discounts

Schedule:

• Day shift
• Monday to Friday
• No weekends

License:

• Driving (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Ideally experience of managing orders and returns. High level of accuracy and attention to detail. Fast accurate data entry. Background and relevant experience in administration, including experience of using IT systems. Basic/Intermediate Excel and Word skills to include preparing basic correspondence. Excellent organizational and problem solving skills and the ability to deliver a professional service under pressure within given timescales.Experience: Returns: 1 year (Preferred)