Job Description

You will be the first point of contact for all of our patients, you will be taking them through their journey delivering a first-class patient experience both face to face and over the telephone. You will be responsible for efficiently managing the appointment books, answering/directing calls, and various other administrative tasks.

This is a full-time role working: Monday 08.30am to 07.00pm and Tuesday, Wednesday, Thursday, Friday 08.30am to 05.30pm

Why join us? We have some brilliant benefits and perks, including:

• A starting salary of £18,820 per annum
• Competitive holiday allowance and as well as your birthday off!
• Regular check-in meetings with your line manager
• Lots of learning, development & CPD support including off-site CPD events
• Our referral programme allows our people to be rewarded for referring other excellent people into the organization!
• Welcoming, supportive and committed leadership team

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
We fully comply with all government guidance to make us COVID-secure

Administrative Duties:

• Scheduling
• Carrying out requests from management as needed
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Greeting and welcoming visitors

Financial Duties:

• Processing payments

Work remotely:

• No

Required Knowledge, Skills, and Abilities

We don’t need you to know anything about dentistry as we will provide full training. We want you to truly have a genuine passion for delivering a 5* customer service experience for all our patients. Keeping people happy and making them smile will in turn make you fulfilled! Do you tick the following boxes? If so, we would really like to hear from you; · I am a team player with a genuine passion for delivering excellent customer service · I am a great communicator who truly listens and seeks to understand · I consistently have a positive attitude and actively embrace change · I am 100% committed to an organization and its success Experience: Customer Service: 3 years (Preferred)