Job Description

• Promoting the business as the first point of contact for callers/visitors to the office(s) by being professional, polite, welcoming and efficient.
• Reception duties including – dealing with telephone calls to and from the business, welcoming clients in to reception, making appointments for clients, managing the diary system.
• Preparing and dealing with incoming and outgoing daily post.
• Ensuring new clients are dealt with in a professional and courteous manner and are provided with an appointment/call back as soon as possible.
• Secretarial and administrative duties including – audio and copy typing correspondence, compiling bundles and other documentation as directed and in accordance with the guidelines, policies and procedures detailed in the Office Manual.
• Petty cash management and authorization, managing interpreter/expert invoices as required.
• Dealing with existing clients on the telephone and in the office, as necessary, in a professional, confidential and efficient manner, with concise file notes.
• Preparing and completing appropriate documentation for the LAA, SRA, Law Society as required.
• Undertaking administrative duties relevant to the organization and functioning of the business and client matters.
• Maintaining an efficient filing and scanning system.
• Managing fee-earners diaries and arranging appointments as required with clients. Interpreters and support workers etc.
• Managing and maintaining stationary orders.
• Maintaining an efficient archiving and file retrieval system.
• Providing secretarial cover within departments during holiday and sickness periods.
• General housekeeping duties such as tidying, hovering and cleaning as necessary.
• Undertaking personal development within the criteria specified by the Company.
• To undertake all duties in line with professional standards and the Company’s policies and procedures.
• To undertake such other ad hoc duties as the Directors may from time to time reasonably require.

Additional pay:

• Bonus scheme

Benefits:

• Work from home

Schedule:

• Monday to Friday

Administrative Duties:

• Scheduling
• Carrying out requests from management as needed
• Maintaining stock and ordering supplies
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Greeting and welcoming visitors

Financial Duties:

• Processing payments
• Billing

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities