Job Description

To provide general clerical assistance to help ensure product standards are met. Key Responsibilities:

• Record claims accurately on Risxfacs within product standards.
• Acknowledge claims to clients by letter or E-mail.
• Issue standard letters as directed.
• Filing of claims folders.
• Open, date stamp and sort incoming mail (including E-mail).
• Prepare and frank outgoing mail.
• Assist in Diary process.
• Complete and submit CRU forms accurately.
• Answer and distribute incoming phone calls.
• Close claims on Risxfacs as directed.
• Retrieve closed claims from storage as directed.
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
• Comply with all GB and office procedures.

Work Traits:

• Ability to priorities and organize own workload to ensure that deadlines are adhered to.

• Ability to work under pressure and without supervision.

• Ability to liaise with colleagues when appropriate.

• Ability to develop and sustain relationships with both internal and external customers.

• Ability to construct effective written communications, including letters and reports.

• Capable and confident written English skills.

• Confident and effective telephone skills.

• Confident numeracy skills.

• Training in the role will be provided.

Benefits

• Fully funded Qualifications, and Learning and Development Courses
• 25 Days Annual Leave, Plus Bank Holidays
• Pension Package
• Subsidized Gym Membership
• Life Assurance
• Group Income Protection
• Season Ticket Loans
• Gallagher Benefits Choice Portal
• Employee Stock Purchase Plan

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Basic understanding and knowledge of general clerical duties. Basic understanding and knowledge of all company specific procedures, including Service Instructions and Adjuster’s Manual. Proficiencies in MS Word, MS Excel (Intermediate Level), and Lotus Notes. Accurate data input skills. MS Excel - Advanced Level. MS Access - Intermediate Level.