Job Description

You will be the first point of contact for all of our patients, you will be taking them through their journey delivering a first-class patient experience both face to face and over the telephone. You will be responsible for efficiently managing the appointment books, answering/directing calls, and various other administrative tasks.

This is a full-time role working: Monday 08.30am to 07.00pm and Tuesday, Wednesday, Thursday, Friday 08.30am to 05.30pm

Why join us? We have some brilliant benefits and perks, including:

• A starting salary of £18,820 per annum
• Competitive holiday allowance and as well as your birthday off!
• Regular check-in meetings with your line manager
• Lots of learning, development & CPD support including off-site CPD events
• Our referral programme allows our people to be rewarded for referring other excellent people into the organization!
• Welcoming, supportive and committed leadership team
• As a thank you for all your hard work you will receive an Easter and Christmas gift each year!
• Comprehensive training backed up by full on the job support from your Team Leader
• Each quarter we recognize an employee for their achievements and award them ‘Team Member of the Quarter’
• We hold an annual summer team get together, a chance for everyone to come together and have some fun!
• Smashing Christmas parties!
• Workplace pension scheme
• Discounted gym membership to support your wellbeing

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
We fully comply with all government guidance to make us COVID-secure.

Experience:

• Customer Service: 3 years (Preferred)

Administrative Duties:

• Scheduling
• Carrying out requests from management as needed
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Greeting and welcoming visitors

Financial Duties:

• Processing payments

Work remotely:

• No

Required Knowledge, Skills, and Abilities

We don’t need you to know anything about dentistry as we will provide full training. We want you to truly have a genuine passion for delivering a 5* customer service experience for all our patients. Keeping people happy and making them smile will in turn make you fulfilled!