Job Description

Our Ideal candidate will have had previous experience in a similar role or industry however this is not essential as training will be given. You will need to be confident in conducting yourself both via the telephone and by email. You will provide a vital link between clients, local authorities and the Company. The role is demanding, extremely fast paced, diverse and involves responsibility for key accounts and being proactive.

As a Bookings Administrator your duties will include:
· Responsible for the running of specific customer accounts as the primary point of contact
· Working closely with other departments to ensure the successful delivery of works.
· The booking of traffic management installations & associated permits with local authorities/agencies.
· Following up and progressing applications through to approval.
· Customer development - building relationships with customers.
· Proficient customer service skills.
· Customer and council liaison – including attending meetings where required.
· Dealing with queries as required.
· Accurately updating the Company’s bespoke database system.

The benefits of this role are:
· Working with and alongside, a team who are all well-established within the Traffic Management industry
· Support from your line manager
· Continuous training on new industry policies, practices and principles
· Progression within the company dependent on performance

Schedule:

• Monday to Friday

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

· Ability to work in a fast-paced environment. · The ability to handle multiple priorities. · Knowledge of traffic management (desirable but not essential). · The ability to work under pressure. · Process driven. · The ability to retain information.